FAQ

Where does Mycroft Signs manufacture its products?

All of our products are manufactured right here in the USA. Our office and production facility is located in Kingsport, TN.

What are Mycroft Signs office hours?

Our office and phone lines are open from 8:30 am to 5:00 pm EST Monday through Friday.

What payment forms are accepted?

Have a credit or debit card? You are good to go! We accept Visa, Mastercard, American Express, Discover, and Paypal.

What is the typical turnaround time?

Typical shop time is 2-3 days. We do our best to ship items out same day or next day but there are times where we get a little backed up. For example, if you order a 5'x3' banner at 10am EST on Tuesday and choose overnight shipping, you will receive your banner Wednesday or Thursday. If you order 20 banners at 10am EST on Tuesday, chances are your order will not ship same day or the day after. 

Where is my product shipping from?

Kingsport, Tennessee.

What are my shipping options?

What can Brown do for you? We offer the following UPS shipping options: Ground, 2nd Day Air, Second Day Air AM, Next Day Air Saver, and Next Day Air Early AM. Any items over 150 pounds will have to be delivered via Standard or Expedited Freight.

Will I receive a tracking number?

You sure will! Your tracking number will be emailed on the day your order is shipped.

What are the Shipping Costs and Shipping Times?

Shipping costs and times have many different variables such as location, time, etc. Once your order is placed you will be sent a tracking number so you can see exactly when your order goes out and where it is. Just a little hint... the closer to Kingsport,TN, the faster you will receive your items.

Does Mycroft Signs offer quantity discounts?

We sure do, but only on yard signs! Our banners are the cheapest in the industry already! For reference, quantity discounts only apply to the same product.

What is Mycroft Signs return/refund policy?

Find our return/ refund policy on our terms and conditions page. If you can’t find your answer there, give us a call at 423-246-3100.

How can I submit my art?

You can either upload your art, design your own using our online designer or use one of our amazing templates.

Does Mycroft Signs offer any pre-designed templates?

Of course we do! Select whichever you wish and begin the design process. Templates differ by the size of the product that has been selected.

What kind of art files does Mycroft Signs accept?

Ok... here is the list of files we accept: .pdf, .tif, .png, .jpg, .jpeg, .ai, and .psd. If you have an art file issue, call us at 423-246-3100.

What sizes of banner are available?

What size are you looking for? We can MAKE it so no need to worry!

Will my banner be exactly the size I order?

Exact sizes cannot be guaranteed as they can fluctuate up to a ½” per linear foot. Example: Finished size of 12’ can be up to 6” short.

Do full color banners cost more?

Nope! If you want 1 color or 100 colors, it all costs the same. 

Will my banner come with hems and grommets?

Of course they will... well if you select grommets of course! All of our banners have heat-welded hems and can be grommeted if you say so!

How do I clean my banners if they get dirty?

Soap and water will solve most of the issues! Do not use any harsh chemicals and never wash them in a washing machine.

What is a Mycroft Signs Yard Sign made of?

Yard Signs are made of 4mm-thick coroplast material.

Are Yard Signs printed in Full Color?

If you want a full color print, we will make it a full color print. We are here to serve you!